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General Information

General Information

In addition to the general information topics shown below, further topics relating to practice administration can be found in the Practice Administration section.

Adults with incapacity - managing the financial and welfare affairs of people who are unable to manage them for themselves

Age discrimination legislation

Asylum seekers and refugees - useful information

Batteries Directive - rules for battery disposal

Business Names Act - requirement to put Partners' names on stationery

Caldicott - implementing in Primary Care

Child consent to treatment - DoH guidance with general information and parents' responsibilities

Civil Contingencies Act

Complaints handling

Compulsory checks to prevent illegal working - it is a criminal offence to employ a person who does not have the right to work in the UK

Computer viruses - how to avoid / what to do if you get one

Confidentiality issues - sources of guidance

Consent to treatment

Decontamination of surgical instruments

Discrimination legislation

Energy Performance Certificates

Flu Pandemic

Fraser Guidelines (re: contraceptive advice for young people)

Freedom of Information Act - a summary of key points about this legislation, on which practices need to take action

Gamcare - Counselling Services for Problem Gamblers - Details of this nationwide service available in your area

Gas Safety Certificates

Good medical practice in action - an interactive tool provided by the GMC

Green issues/carbon reduction

Hazardous Waste Regulations

Health and Social Care Information CentreSummary Care Records, The Spine, Choose & Book, Electronic Prescription Service (EPS)

Heatwave plan (England) 2012

Information Governance (IG) Toolkit

Junk mail, email and faxes, unsolicited phone calls - how to stop them

Mental Capacity Act

Mobile phones and hand-held devices - employers could be held liable and risk fines of up to £2,500 if they 'cause or permit' employees to use their mobile phones without a hands-free kit whilst driving

Music/TV in the waiting room - you must have a licence

Name change/Deed Poll

NHS Constitution

Non-hazardous (landfill) waste regulations

Overseas patients - providing treatment, levying charges

Overseas patients - shortened guidance for GPs in Scotland

Patient Participation Groups - National Association for Patient Participation guidance

Patient safety incidents (reporting of)

Patient satisfaction surveys

Patients' rights under the Data Protection Act

Releasing patients' notes

Retaining records - how long?

Scams and rip-offs - Phishing Scams, Health & Safety Scams, Fire Inspection Scams and Data Protection Act Scams

Smoking ban in public places & work places

SMS Text messaging through NHS Mail

Software licences - Copyright & Trademarks Act (criminal offence to use illegal software)

Useful websites

Volunteers - information on using volunteers

Waste Electrical and Electronic Equipment