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Practice Operation & Development Index

Practice Operation & Development Index

The following draft documents are available for Members to download and customise for their own use. To log into the Library Members click here.

  • Appointment capacity audit toolkit
  • Appointment demand audit toolkit
  • Asset inventory
  • Business planning toolkit
  • Caldicott protocol
  • Car Park Management
  • Care Quality Commission Core Standards Toolkit
  • Carers (identification of) protocol
  • CCTV Policy & Code of Practice policy
  • CCTV Code of Practice leaflet
  • Child protection protocol
  • Choice Referral Audit procedure
  • Cleaning - Service Level Agreement - see Service Level Agreement (for Cleaning contract)
  • Cleaning rota
  • Clear Desk/Screen Policy
  • Clinical Governance policy
  • Clinical Waste Management Protocol
  • Complaint - third party consent form (England)
  • Complaint form (England)
  • Complaint review form (England)
  • Complaint review form (Scotland, Wales, N. Ireland)
  • Complaints Annual Report
  • Complaints handling desk aid (England)
  • Complaints Procedure leaflet (England)
  • Complaints Procedure - England
  • Complaints Procedure - N. Ireland
  • Complaints Procedure - Scotland
  • Complaints Procedure - Wales
  • Confidential waste (shredding) protocol
  • Confidentiality agreement (third party)
  • Consent protocol
  • Consent Form
  • Consent to observer policy
  • Consultations comparator
  • Continuity Planning toolkit
  • Contractor (self employed) - draft agreement
  • Controlled Drugs (handling, storage & destruction) protocol
  • Critical events - see Significant event toolkit
  • Data Protection policy
  • DES/LES Access toolkit
  • DES Practice Based Commissioning Stage 1 toolkit
  • 'Did Not Attend' (DNA) policy
  • Disclaimer notice (loss/damage to property)
  • Dispensary Risk Management policy
  • Dispensary SOPs - see Standard Operating Procedures (Dispensary)
  • Dispensing review of use of medicines (DRUM) procedure
  • Drug allergies - recording of
  • Drugs (non-controlled) & vaccines storage protocol
  • Electronic transfer of patient data policy
  • Emergency handling (patient in distress) flowchart
  • Emergency incident procedure
  • Emergency telephone call handling protocol
  • Environmental Policy
  • Extended Opening Hours Costs Calculator
  • Extended Hours Operating Protocol
  • Extended hours staff rota
  • Fax handling protocol
  • First Aid policy
  • First Aid risk assessment
  • Freedom of Information Act policy
  • Freedom of Information Act policy (Welsh version)
  • Gifts and donations policy
  • GP2GP Transfer Protocol
  • Handwashing guidelines
  • Heart attack action protocol
  • Hep B/tetanus/diphtheria for all staff protocol
  • Home visit requests procedure
  • Hospital results (dealing with) - see Investigations and Reports
  • Images and audio recording protocol
  • Incoming pathology results (handling) procedure
  • Infection Control policy
  • Infection Control (biological substances) protocol
  • Infection Control inspection checklist
  • Investigations and reports (dealing with) protocol
  • Keyholder Agreement
  • Keyholding Contractor protocol
  • Leaflet - smaller Surgery
  • Liquid nitrogen handling protocol
  • Locum Protocol
  • Locum timesheet
  • Lone Worker policy
  • Looked-after children policy
  • Mail handling protocol
  • Mail Sorting procedure
  • Mandatory / Recommended Training Summary
  • Media (Press etc.) handling policy
  • Medicines management (QOF MM6)
  • Medicines management (QOF MM10)
  • Message taking protocol
  • NHS Number (use of) Policy
  • NICE Guidelines Protocols
  • Nitrogen - see Liquid nitrogen handling
  • Non-disclosure agreement
  • Nurse-led minor illness clinic protocol
  • Nurse team leaflets
  • Out of hours (handling of patient info.) protocol
  • Out of hours - palliative care alert
  • Out of hours - recorded message
  • Out of Hours security alert (staff attendance) procedure
  • Oxygen handling & storage protocol
  • Parental consent to treatment for child - see Consent Form
  • Patient data (recording of) policy
  • Patient death procedure
  • Patient death procedure - Northern Ireland
  • Patient records - general policy
  • Patients' Charter
  • Pharmaceutical companies -(business relationships) policy
  • Photographing patients - see Images and audio recording
  • PPA monthly return sheet
  • Practice leaflet
  • Practice security procedure
  • Prescription recording procedure
  • Prescription security protocol
  • QOF Exception reporting policy
  • Reception triage protocol
  • Records retention (how long to keep them) policy
  • Referral Audit (Choice) procedure - see Choice Referral Audit procedure
  • Referrals Audit toolkit
  • Refrigeration of pharmaceutical products protocol
  • Removal of patient from list policy
  • Repeat Prescribing Misuse policy
  • Repeat Prescribing policy
  • Safeguarding Children
  • Scanning documents into clinical system protocol
  • Service Level Agreement (for Cleaning contract)
  • Service Level Agreement (generic)
  • Sharps – EU Directive
  • Shredding of confidential waste protocol
  • Significant events toolkit (inc. report form)
  • Standard Operating Procedures (Dispensary)
  • Steps to becoming paperless procedure
  • Study facilities and study leave policy
  • Telephone service protocol
  • Transfer patient records to/from another Practice protocol
  • Urgent Appointments – Reception guide
  • Violence and aggression policy
  • Visitors' Code of Conduct policy
  • Waste management/disposal protocol
  • White Paper Summary July 2010