FPM Recruitment Service - Testimonials
Below are comments from just some of the hundreds of practices which have used our services for recruiting a Practice Manager, and from a couple of Interviewees:
Dr Roger Burton, from a five partner practice in Uttoxeter:
“This was our first experience of a recruitment agency and although the process was challenging FPM provided the framework and discipline required to achieve the successful recruitment of a new practice manager"
Dr Anna Ferguson, from a four partner practice in Bootle:
“When we learned of the pending retirement of our practice manager, we were initially horrified by the thought of the work involved in recruiting an individual with the necessary skills and personality to fill such an important role. That this came during such a time of change in the NHS and consequent huge demands on all GPs time, only made this job even more onerous.
If was, therefore, with a huge amount of relief that we heard about the FPM recruitment service and were able to discuss the process with Donna and then Ruth that same day. Immediately it was like a weight had been lifted off our shoulders, as we were guided through every step of the process.
We received some very high quality applications and were able to shortlist with the assistance of a helpful scoring matrix. The two half days interview process was intense (for everyone involved!) but enjoyable and informative. By the end we felt that we had a real insight into the personalities of the candidates and were able to select the person that, we believed would best fit our practice and our requirements.
We felt that this process was good value for money and we would not hesitate to recommend FPM recruitment to other practices”
Dr Tania Cobb, from an 8 partner GP practice in Harpenden, Hertfordshire:
“The process of recruiting our new practice manager initially seemed daunting. How would we find the time with our packed working schedules to ensure that we recruited that special person we knew we needed to manage our practice? We had discussions as to the financial wisdom of using a recruitment agency, but after our first meeting with our FPM consultant these were soon forgotten. We were incredibly impressed with the personal service offered. Our numerous requirements were listened to attentively and prioritised and without delay the search for our new manager began. Before long we had a large list of high calibre candidates to choose from. The consultant was intuitive but professional and ensured that nothing was overlooked as she used her expertise to guide us through the process. The interview stage was extensive but actually incredibly enjoyable. By the end we were left in no doubt that thanks to the services of FPM we had found the right person to lead us through challenging times ahead”.
Dr Prit Buttar, from a 5 partner practice in Abingdon:
“The process of recruiting a new practice manager is a daunting one, with many potential pitfalls. After using FPM to help us with this process, we are unanimously of the opinion that their professional and highly knowledgeable approach was key to the successful outcome that was achieved. From beginning to end, we felt that we were in safe hands, with information being provided in a timely and efficient manner. We finished with a very good selection of candidates, and learned a great deal about them during the process - more than we would have done had we used our 'traditional' approach to recruiting new staff. The result is that we have an outstanding new practice manager, and we have no hesitation in recommending FPM for anyone who finds themselves faced with having to recruit a new manager”.
Dr Vina Patel, from a 7 partner practice in Wolverhampton:
“FPM guided us most professionally and smoothly through the daunting process of recruiting a Business Manager. As busy doctors, they did all the background work saving us valuable time and stress. We had a high calibre of applicants and with excellent support throughout the two day interview process, we are confident we have recruited the best person for our Practice. We are delighted we used FPM who guided us expertly throughout the whole process. Thank you once again”
Dr Ricardo Cabot, a five partner practice in East London:
“We are a busy ten thousand patient practice in the heart of Tower Hamlets, operating from two sites. When we unexpectedly lost our Practice Manager we considered different avenues to appoint a new one. First Practice Management stood out amongst competition because of their awareness of General Practice issues as well as for their cost effectiveness. They do take responsibility for most of the process that has been praised by both potential employers and candidates. One of the highlights was how their appointed consultant, after ‘doing his homework’ and gathering information about the practice and visiting our sites, listened very carefully to what the partners wanted. As a result we got excellent candidates who, thanks to a thorough but seamless process, led to the choice of not only the best but the most suitable candidate for our practice.”
Dr Mark Brennan, a two partner practice in Wilmslow:
“We were delighted with the process FPM organised to appoint our new practice manager. Communication and organisation were exemplary, and the doctors and administrators felt supported and confident from start to finish. We would have no hesitation in coming back to FPM for future appointments- some positions are just too key to leave to a chat and a coffee and we are confident that Ruth and her team at FPM would deliver exactly what the practice needs in these changing times. Many thanks for your pleasant and professional input and we hope to work with you again.”
Dr Mike Ellis, a four partner practice in Cheltenham:
"I had felt pretty pessimistic about appointing our PM’s successor before she left, but thanks to FPM’s help, the transition looks like being about a smooth as it can be. The interview process was very interesting and undoubtedly it was helpful to us. It helped us sift applicants out and allowed the key characteristics of the candidates to be identified.”
Honor Condliffe, from a four partner practice in Chapel-en-le-Frith, High Peak:
"We found the whole experience of dealing with First Practice Management a pleasurable, reassuring and professional one. We were replacing a long serving PM due to retire who has been at the practice for longer than most of the partners! From first contact Ruth was efficient, approachable, informative and accurate. She communicated with us promptly following any queries, however small, and gave us a clear plan of the process from; forming a practice profile, identifying the type of PM strengths we needed, giving a timetable for advertising and shortlisting and then the interviews themselves. We particularly valued input in shortlisting suitable candidates and in having a fair and rigorous structure for assessing at interview. Many hours of partner time was saved by FPM input and we benefited from being able to determine 'usual practice' on many occasions.
Ruth helped a somewhat daunting but crucial process become enjoyable!"
Dr Simon Cocksedge, from a four partner practice in Chapel-en-le-Frith, High Peak:
“We did want to thank you for all your help - you were very professional and made the whole process very smooth - we felt in very safe hands - we look forward to your ongoing support. Thanks again”.
Dr Jim Cuthbert, from a four partner practice in Liverpool:
“We recently used first practice management to help us recruit a new practice manager and we found the whole process to be very efficient and well run. FPM provided excellent support right throughout. The recruitment and selection of applicants was excellent and the interviews were actually enjoyable! We feel sure we have selected the right person to help us move forwards and I would recommend this service to other practices thinking about recruiting a practice manager. Many thanks for your help.”
A candidate, eight partner practice in Belper:
"I recently applied for a Practice Manager's position I saw advertised on the FPM website, with FPM facilitating the whole of the recruitment process. As a candidate I felt the process from start to finish was very well managed. I was fortunate to be short listed for interview and was greeted by FPM staff on arrival. The interview process was to be over two days which highlighted the forward planning that went into making it a positive experience for all involved."
Dr Ian Colvin, a four partner practice in Islington:
"We were delighted with the practice manager recruitment service that we received from the team at First Practice Management. They guided us through a potentially stressful process and saved valuable time for us that we needed for clinical work. We have appointed an excellent candidate and would recommend the service wholeheartedly to other practices"
Dr Jennifer Newell, a 6 partner practice in Cambridge:
“We have been guided most professionally through the minefield of appointing a new practice manager and were fortunate to get a large number of applicants. The interviews were fun and revealing and I would recommend the services of First Practice Management whole heartedly”.
“The brief was to help the partners to select a high calibre business manager with the ability to take over the process of moving to new premises with another practice, and maximising opportunities for the practice.
FPM were asked to do this within a limited time frame of two months from our initial approach to appointment. The process has taken a great deal of administrative hassle out of the process for us, particularly the development of a person profile for our needs, the interview process and related paperwork. We only really needed to set an interview date!
Our recruitment manager's views on the applicants closely matched ours and we could easily have handed over the entire time-consuming process of short listing the candidates to him, without any concerns. We are very glad to have used them”
"This is the second time I have used FPM for recruiting a business development manager. I would highly recommend their service. The level of advice and support offered is excellent and the interview process itself is intensive but very enjoyable and rewarding."
Our deputy management team has found the FPM website to be full of very useful information too and well worth the subscription fee.
I would recommend First Practice Management without hesitation. All in all, a potentially very stressful process was made seamless and highly enjoyable and we are confident that our new manager is the right person for the job. Thanks again and well done!"
We had received recommendations for the FPM recruitment service and on investigating it further, it was clear that it provided the level of assistance we required. Throughout the process we found our management consultant extremely insightful, he listened to our requirements and clearly guided us through the process. He relieved us of a lot of the administrative burden of the appointment process, leaving us free to concentrate on the assessment of the candidates. We found the whole process well organised and carefully thought out, but sufficiently flexible to allow us to adapt it to our own requirements.
We are extremely pleased with the outcome and would recommend First Practice Management to other practices."
I think we would have been somewhat less aware (to say the least) of all the processes you helped us through in helping us find the right candidate.
Naturally in the beginning we were nervous due to the uncertainty surrounding recruitment of a right candidate, but as the CVs started to pour in after the advertisement, the shortlisting, practice visits by the candidates, first day/second day interview processes, the uncertain element was quickly glazed with excitement and prospect of a positive change for the team.
We feel the successful candidate will help us in making the right decisions/choices to lead Littlewick in rising to the challenges in the shape of things to come in the Primary care sector and steer the ship calmly no matter how choppy the waters become!!!!. We have all learned a lot from you! We couldn't have done it without you and hope to keep in touch with you in the future."