Home » Site Index
Site Index
- First Practice Management Blog
- First Practice Management Buying Club
- Services
- Help
- Accessibility
- About Us
- Contact Us
- Benefits of Membership
- Protocols Library
- Alphabetic Index
- Practice Operation & Development Index
- Risk Management Index
- Partnership Issues index
- Patient & Community Services Index
- Finance Index
- Human Resources (HR) Index
- Premises & Equipment Index
- Information Management and Technology Index
- Population Care Index
- Quality and Outcomes Framework Index
- Enhanced Services Index
- HR / Employment Law
- Health & Safety
- Advice Line
- Buying Club
- Toolkits
- Agenda for Change toolkit
- Appointment capacity toolkit
- Appointment demand toolkit
- Business planning toolkit
- Continuity planning toolkit
- DES toolkits
- Dispensary Standard Operating Procedures (SOPs) toolkit
- Job Applications Scoring toolkit
- QOF Aspiration & Monitoring toolkit
- Referrals Audit toolkit
- Risk Assessment toolkit
- Significant/Critical Event toolkit
- Work study toolkit
- Practice Manager Mentor Scheme
- Protocols Library
- How To Subscribe
- Sign Up for Free Email Bulletins
- Knowledge Base
- General Information
- Adults with Incapacity / loss of Mental Capacity
- Age discrimination in employment
- Asylum seekers and refugees
- Business Names Act 1985
- Implementing Caldicott in Primary Care
- Complaints
- Civil Contingencies Act
- Compulsory checks to prevent illegal working
- Computer viruses
- Confidentiality - Sources of Guidance
- Consent
- Scams and rip-offs
- Decontamination of surgical instruments
- Discrimination legislation
- Energy Performance Certificates
- Enhanced Services Payments - Questionnaire results - December 2007
- Flu Pandemic Information
- Fraser Guidelines / Gillick Competence
- Freedom of Information Act
- GamCare - Counselling Services for Problem Gamblers
- Gas Safety Certificates
- Green issues
- Health and Social Care Information Centre (HSCIC)
- Stopping unsolicited phone calls, junk mail, email and faxes
- Mobile phones & handheld devices
- Music in the waiting room
- Changing Name / UK Deed Poll Service
- Providing treatment for patients from abroad
- National Patient Safety Agency
- Patient satisfaction/surveys
- Releasing Patients Notes / Patients Rights under the Data Protection Act
- Retaining Employment Records
- Smoking in public places and workplaces
- SMS Text messaging through NHS Mail (nhs.net)
- Software licences - Copyright & Trademarks Act
- Volunteers in general practice
- Practice Administration
- Access
- Adjusted Disease Prevalence Factor (ADPF)
- Advertising/Marketing the Practice
- Agenda for Change
- Alternative Provider Medical Services (APMS)
- Business plans/business planning
- Charging patients
- Setting up a “Chip and Pin” Service in the Practice
- Choose and Book/Choice
- Closing the Practice list
- Creating a Community Interest Company / Social Enterprise
- Continuity Planning
- Dispensing Practices and VAT
- Dispensing Services Quality Scheme - England & Wales
- Extended Opening Hours
- Financial Procedures
- Flexible Career and Returner Schemes for GPs
- GMS Contract
- The GP Patient Survey – Your doctor, your experience, your say
- GP recruitment
- Guidance on terms & conditions for salaried GPs and GP Registrars
- Limited Companies and Limited Liability Partnerships
- New premises/premises development
- Locums
- Notional Rent
- Partner retirement
- Partnership agreements
- Personal Administration claims to PPA - dispensing fees
- PMS Contracts
- Practice Based Commissioning
- Practice leaflets
- Practice Mergers
- QMAS (Quality Management and Analysis System) - England
- Quality and Outcomes Framework
- Specialist Provider Medical Services (SPMS)
- Staff pay
- Charging for travel vaccinations
- VAT on medical reports
- Tax issues
- Why have a Practice website?
- Journals & Publications Relevant To Practice Managers
- Professional bodies for Practice Managers
- Guide to Significant Event Audit
- VAT on agency staff wages
- Use of Practice resources
- Relationships at work
- Staff working alone - frequently asked questions
- Pay/payroll - frequently asked questions
- Retaining records
- Status of locums and other people who work at the Practice
- Clinical Audit
- Forum Bookcase
- Clinical Protocols Bookcase
- Index of Articles
- SRCL-forum - a daily email discussion forum for Medical Practice Managers
- Request to join our FREE daily discussion forum for Medical Practice Managers
- General Information
- Waste Management
- Careers Information/Career Development
- GP Practice Manager Jobs / Practice Manager Recruitment
- Practice Manager Salary & Bonus Survey
- Primary Care Training Courses and Resources
- Directory of Providers of Products and Services
- Information about being listed in the Directory of Providers and Services
- Directory of Providers of Products and Services - Alphabetical List
- Air Conditioning Equipment
- Badge Makers
- Childcare Vouchers
- Clinical Management Systems
- Computer Consumables & Peripherals
- CQC Compliance Systems
- Dictation Systems & Speech Recognition Systems
- Doors - specialist supplier and fitter
- Drug Registers
- Medical Educational Supplies
- Franking Machines
- Hands-free Kits for Mobile Phones
- Health & Safety Solutions
- Health and Safety Workwear and Equipment
- Healthcare Providers
- Holiday Scheduler Software
- Information, Monitoring & Recording Systems
- Intranet Services
- Janitorial supplies/cleaning products & services
- Magazines
- Medical equipment and supplies/disposables
- Newsletters
- Panic Alarm Software
- Patient Arrival Systems
- Patient Participation/Questionnaires
- Payroll software
- Pharmaceutical Suppliers
- Practice Leaflets, Patient Information
- Private Income Software
- Publication
- Refrigerators / coolers
- Renewable Energy
- Rewards for young patients
- Rota Software
- Sign Makers
- SMS/Text Messaging
- Software
- Staff Uniforms
- Standby Power/UPS
- Stationery & office supplies
- Storage & filing
- Consulting Room Fittings & Furniture
- Telecomms Systems & Services
- Telehealth Products
- Toys, activity and play furniture for waiting and consulting rooms
- Website Design & Hosting
- Accountants
- Bookkeeping Services
- Cleaning Services
- Clinical Services
- Debt Collection Services
- Dispensary Training
- Display Energy Certificates and Services
- Electrical Safety Testing
- Facilitation Services
- Financial Services
- Health & Safety - Professional Services
- Healthcare Conferences & Events
- Health Information for Travellers Abroad
- Human Resources (HR) Services
- Infection Control, Hygiene and Cleaning Services
- Insurance services
- Legionella Services
- Legionella Training
- Locum Agencies
- Management Consultancy
- Medical equipment testing & calibration
- Music
- Occupational Health Services
- On-site Shredding
- Pensions Advice
- Surgery Premises Development & Investment
- Premises management - Professional Services
- Prescription Software
- Recycling
- Secretarial Services
- Solicitors Specialising in General Practice
- Summarising/Imaging Patients’ Notes
- Translation Services
- Trauma Management
- Directory or advertising enquiry
- Discussion Forum
- FPMiS - CQC Compliance Solution
- GP Practice Website
- GP Practice Intranet
- Clinical Services
- Primary Care Recruitment Services
- Consultancy Services
- Policies and Procedures Library
- Policies and Procedures Library - Alphabetic Index
- Policies and Procedures Library - Alphabetic Index Page 2
- Policies and Procedures Library - Practice Operation & Development Index
- Policies and Procedures Library - Risk Management Index
- Policies and Procedures Library - Partnership Issues Index
- Policies and Procedures Library - Patient & Community Services Index
- Policies and Procedures Library - Finance Index
- Policies and Procedures Library - Human Resources (HR) Index
- Changes to maternity leave
- Difficult employees
- Special health problems
- Return to work interviews
- Poor timekeeping
- Bradford Factor
- What if the Right is infringed?
- The statutory right in operation and the role of the companion
- The accompanying person
- What constitutes a disciplinary hearing?
- What is the Right?
- Redundancy
- Giving references for former employees - frequently asked questions
- Giving references for former employees
- Exit interviews
- Withdrawing notice
- Calculating payment for untaken leave
- Resignations - what to do when an employee resigns
- Lone workers
- Checks to prevent illegal working - employees whose work permits expire
- Welcome and Induction
- Protection of Children and Protection of Vulnerable Adults
- Rehabilitation of Offenders Act
- Criminal record checks (‘disclosures’)
- Keeping records - Data Protection Act implications
- Poor work performance - frequently asked questions
- Failure to meet the required standard of work
- Upper Limb Disorders
- Employment Tribunals
- Appeals
- Practice action (N. Ireland)
- Practice action (England, Scotland, Wales)
- Ongoing action
- Policies and Procedures Library - Premises & Equipment Index
- Policies and Procedures Library - Information Management & Technology (IMT) Index
- Policies and Procedures Library - Population Care Index
- Policies and Procedures Library - Index of QOF-Related Items
- Care Quality Commission (CQC)
- CQC Outcome 1: Respecting and involving people who use services
- CQC Outcome 2: Consent to care and treatment
- CQC Outcome 3: Fees
- CQC Outcome 4: Care and welfare of people who use services
- CQC Outcome 5: Meeting nutritional needs
- CQC Outcome 6: Cooperating with other providers
- CQC Outcome 7: Safeguarding vulnerable people who use services
- CQC Outcome 8: Cleanliness and infection control
- CQC Outcome 9: Management of medicines
- CQC Outcome 10: Safety and suitability of premises
- CQC Outcome 11: Safety, availability and suitability of equipment
- CQC Outcome 12: Requirements relating to workers
- CQC Outcome 13: Staffing
- CQC Outcome 14: Supporting workers
- CQC Outcome 15: Statement of purpose
- CQC Outcome 16: Assessing and monitoring the quality of service provision
- CQC Outcome 17: Complaints
- CQC Outcome 18: Notification of death of a person who uses services
- CQC Outcome 19: Notification of death or unauthorised absence
- CQC Outcome 20: Notification of other incidents
- CQC Outcome 21: Records
- CQC Outcome 22: Requirements where the service provider is an individual or partnership
- CQC Outcome 23: Requirements where the service provider is a body other than a partnership
- CQC Outcome 24: Requirements relating to registered managers
- CQC Outcome 25: Registered person training
- CQC Outcome 26: Financial position
- CQC Outcome 27: Notifications - notice of absence
- CQC Outcome 28: Notifications - notice of changes
- Policies and Procedures Library - Enhanced Services Index
- Policies and Procedures Library - Clinical Protocols
- Policies and Procedures Library - Help
- Policies required by law
- Records
- Reporting of injuries at work
- Toolkits
- Agenda For Change toolkit
- Appointment Capacity Audit Toolkit
- Appointment Demand Audit Toolkit
- Business Planning Toolkit
- Clinical Audit Toolkit
- Continuity Planning toolkit
- DES IM&T Toolkit - England
- Dispensary Standard Operating Procedures Toolkit
- Job Applications Scoring toolkit
- QOF Aspiration & Achievement Monitoring Toolkit
- Referrals Audit Toolkit
- Risk Assessment toolkit
- Significant (or Critical) Event toolkit
- Work Study Toolkit
- Thornfields@fpm Primary Care Training Specialists
- HR Guidance
- Log In to Employment law/HR Issues
- Frequently Asked Questions (FAQs) Zone
- Advice Line
- HR Guidance -Introduction
- Employment Basics Zone
- Mandatory requirements
- Written statement of employment particulars
- Continuous Employment
- Transfer of Undertakings (Protection of Employment) Regulations 2006
- Transfer of Undertakings (Protection of Employment) Regulations 2006
- Transfer of Undertakings (Protection of Employment) Regulations 2006
- What is dismissal?
- Mergers and TUPE - frequently asked questions
- Dismissal on the transfer of an undertaking (TUPE)
- How to dismiss
- Unfair dismissal
- When is dismissal unquestionably unfair?
- General points about dismissal procedures
- Recommended standards for dismissal procedures (England, Scotland, Wales)
- Further information on dismissal
- Compensation for Unfair Dismissal
- Dismissing staff - frequently asked questions
- Draft letters for the dismissal process
- Who can make a complaint of unfair dismissal?
- Who cannot complain of unfair dismissal?
- What happens when an employee makes a complaint of unfair dismissal?
- Dismissal in connection with illness
- Minimum standards for dismissal and disciplinary procedures
- Dismissal on grounds of redundancy
- Constructive dismissal
- Dismissal in connection with criminal offences
- Valid reasons for dismissal
- Instant dismissal
- Wrongful dismissal
- Parental leave
- ACAS e-learning
- Time off work
- Time off work - Time off for dependants
- Time off work - Time off work for public duties
- Time off work - Time off for jury service
- Time off work - Time off for antenatal care
- Time off work - Time off for job hunting when facing redundancy
- Time off work - Time off for military reservists when called up
- Time off work - frequently asked questions
- Time off work - Time off for training
- Time off work - Time off for religious observance
- Time off work - Time off for employee representatives
- Time off work - Time off for occupational pension scheme trustees
- Time off work - Time off for Trade Union activities
- Suspension from work
- Time off in lieu (TOIL)
- Compassionate leave
- Maternity Rights
- Expectant and New Mothers
- Maternity Leave
- Maternity Allowance
- Work during maternity leave - “Keeping in touch days”
- Contract of employment during maternity leave
- Employers providing help with childcare costs
- NHS Pension contributions during maternity leave
- NHS Pensions
- Work during adoption leave - “Keeping in touch days”
- Maternity rights - frequently asked questions
- Unpaid leave
- Gross misconduct
- Compromise Agreements
- Termination payment/payment in lieu of notice
- Early termination of a fixed-term contract
- Effective date of termination
- Staff Handbook
- Fit Notes to replace Sick Notes
- Pre-employment checks to prevent illegal working
- Home Workers
- Redundancy - frequently asked questions
- Part-time employees - frequently asked questions
- Holidays - frequently asked questions
- Notification of maternity leave
- Modified (shortened) statutory procedure
- Trade Unions
- Workers on fixed-term contracts
- Part-time Workers
- Bonus schemes and rewards - frequently asked questions
- Risk Assessment
- Public Interest Disclosure Act
- National Minimum Wage
- Equal Pay
- Calculating a week’s pay
- Smoking at work
- Employers’ Checklist
- Employer’s Checklist - Recommended actions
- Employer’s Checklist - Mandatory actions
- Risks to employers
- Consultation of employees
- What to do when an employee tells you she’s pregnant
- Confidentiality
- What records should be kept?
- Three step process for checking entitlement to work in the UK
- List B - documents which show that the person has restrictions on their entitlement to be in the UK
- List A - documents which show that the person has an ongoing entitlement to work in the UK
- Parental Rights Zone
- Statutory Employment Rights Zone
- Statutory Employment Rights
- Statutory Employment Rights-The right not to be discriminated against
- Statutory Employment Rights -The right not to be unfairly dismissed
- Statutory Employment Rights - Redundancy pay
- Statutory Employment Rights - Transfer of a business or undertaking (TUPE)
- Statutory Employment Rights - Protection against unlawful deductions from wages
- Statutory Employment Rights - Notice of termination
- Statutory Adoption Pay (SAP)
- Statutory award rates
- Further Employment-Related Legislation Zone
- Employment Policies and Procedures Zone
- Data Protection
- Data Protection Act 1998
- The Principles of Data Protection
- Data Protection definitions
- Data Protection Codes of Practice
- Practices’ Responsibilities
- Rights of employees and others (‘Data Subjects’)
- Sensitive Personal Data
- Police Requests for Personal Data
- Caldicott Committee Recommendations
- Photographs of staff on the Practice website
- Disclosure of employee information under Transfer of Undertakings Regulation (TUPE)
- Caldicott - Implications for Practices
- Data Protection - frequently asked questions
- Disciplinary Issues
- Discrimination Zone (inc. Equal Opportunities)
- Dismissing Employees Zone
- Employment Tribunals, ACAS Arbitration
- Harassment and Bullying at Work Zone
- Health & Safety
- Health and Safety - Introduction
- Agency Staff
- Asbestos in surgery premises
- Health & Safety - frequently asked questions
- The Health and Safety (First Aid) Regulations
- Provision and Use of Work Equipment Regulations (PUWER)
- Lifting Operations and Lifting Equipment Regulations
- The Health and Safety (Display Screen Equipment) Regulations
- Health & Safety Policy
- Violence in the workplace
- Stress in the workplace
- Fire Safety
- Noise at work
- Emergency evacuation of the premises
- Further information on disciplinary matters
- Draft letters for each stage of the disciplinary process
- Disciplinary issues - frequently asked questions
- Consulting employees on health & safety matters
- Control of Substances Hazardous to Health Regulations (COSHH)
- Health & Safety poster
- Accidents and near misses
- Insurance Zone
- Computers, Internet and Email Usage Zone
- Library of Job Descriptions and Person Specifications
- Dealing With Poor Performance Zone
- Recruitment Zone
- Recruitment Summary - Public
- Recruitment and Careers
- Recruitment overview
- Taking references - useful tips
- Taking references
- Medical report
- The offer letter
- Offering the job
- Making a selection
- Guaranteed interview scheme
- Shortlisting
- Advertising
- The Principles Of a Job Description
- The Person Specification
- Resignations Zone
- Right to Accompaniment at Disciplinary and Grievance Hearings
- Sickness and Absence Zone
- Absence - frequently asked questions
- Sickness Absence Management Training
- Sickness Absence Management Training
- Sickness absence - frequently asked questions
- Managing frequent short absences
- Long term sickness absence
- Sickness absence - general
- Unauthorised absence
- Payment of staff while on sickness absence
- Holiday accrual while on long term sickness absence
- Authorised absence
- Further information
- Staff Appraisal Zone
- Staff Grievances
- Mentor scheme
- Latest News
- Regions
- Useful websites for the GP practice manager
- Charity Resources
- Related Links
- Privacy & Cookie Policy
- Terms and Conditions
- Marketplace
- HR/employment law
- Advice Line
- Current Issues - items requiring action or attention
- The Equality Bill (2009)
- Human Rights Act
- Human Rights Act
- European Economic Area
- Uniforms - frequently asked questions
- Sick Pay - frequently asked questions
- Promotion - frequently asked questions
- Phoning while driving - frequently asked questions
- Migrant workers - frequently asked questions
- Voluntary workers - frequently asked questions
- Laying off staff - frequently asked questions
- Gifts to staff - frequently asked questions
- Fixed term contracts - frequently asked questions
- Christmas parties (employers’ responsibilities) - frequently asked questions
- Agenda for Change and Whitley - frequently asked questions
- Codes of Practice - Part 4 - Medical Information
- Codes of Practice - Part 3 - Monitoring at Work
- Codes of Practice - Part 2 - Employment Records
- Codes of Practice - Part 1 - Recruitment and Selection
- Right to request flexible working - frequently asked questions
- Employers’ recovery of SMP, SPP and SAP payments
- Current rates for SMP, SAP, SPP
- Use of telephones and CCTV
- Contracts of employment/statement of employment particulars - frequently asked questions
- The Health and Safety (First Aid) Regulations - October 2009 changes
- Fire Safety - Scotland
- Employer’s Checklist - Health & Safety mandatory actions
- Civil Partnerships Act
- The Gender Recognition Act 2004
- Benefits related to length of service
- Disability Equality Duty - specific duties
- Regulated and controlled activities
- Safeguarding Vulnerable Groups Act 2006 and the Independent Safeguarding Authority
- CRB checks - frequently asked questions
- Continuous employment - frequently asked questions
- Objective justification
- The Reporting of Injuries, Diseases and Danger Occurrences Regulations (RIDDOR)
- Personal Protective Equipment
- Manual Handling Operations Regulations 1992
- ACAS Arbitration Scheme
- The Equality Act (2010)
- Working Time Regulations
- Working Time Regulations - overview
- Working Time Regulations - workers with more than one job
- Working Time Regulations - on-call time
- Working Time Regulations - Rolled up holiday pay
- Working Time Regulations - Public & bank holidays
- Working Time Regulations - Notice to Take Leave
- Working Time Regulations - Zero Hour Employees
- Working Time Regulations - paid annual leave
- Working Time Regulations - paid annual leave
- Working Time Regulations - frequently asked questions
- Working Time Regulations - rest periods & breaks
- Working Time Regulations - night work
- Working Time Regulations - working time limits
- Working environment
- The procedure at Employment Tribunals
- Employed or self-employed?
- Pre-employment checks
- Interviewing
- What are Employment Policies and Procedures?
- Draft Staff Handbook
- Work and Families Act
- The Contract of Employment
- Contract of Employment
- A typical portfolio of Employment Policies
- Contract of employment during adoption leave
- Extended hours - changing employees’ contracts
- Changing the Contract of Employment
- Changing contracts of employment - frequently asked questions
- Additional information to include in the contract
- Notice periods
- Probationary period
- Retirement
- What insurance cover should Practices have?
- State Pension
- Flexible working
- Further Employment-Related Legislation Zone
- Employed or self employed - frequently asked questions
- What are disciplinary issues?
- Sources of Reference Publications and Further Guidance Zone
- Links