Promoting Excellent Communications
One of the challenges often facing GPs and Practice Managers is how everyone at the Practice communicates as a team.
Organisations which focus on good communications are more efficient, happier and safer environments; on the other hand poor communication leads to inefficiency, the risk of mistakes, and low morale.
Communicating well is the responsibility of every member of the Practice, however managers have a particular role to play in leading by example and ensuring effective communication throughout the organisation.
This training DVD examines in detail the art of communicating, and provides advice and guidance to help Practices develop and maintain effective systems for communicating in the Practice.
The DVD addresses the following:
- Benefits of good communication
- Types of communication
- Employee engagement
- Meetings - benefits and pitfalls
- Preparing and chairing meetings
- Handling difficult participants
- Minutes of meetings
- Benefits and pitfalls of email communications
- Telephone communications and difficult conversations
- One-to-one meetings
- Difficult meetings
- Interpersonal communication skills
- Thinking styles
Several role plays are included to highlight key points
The DVD running time is 50 minutes, and it costs just £51.00 including postage and VAT*
*£51.00 for use within a single Practice, or £510.00 including postage and VAT, for multiple Practice or PCO use